Service Process

OEM customization service process for commercial kitchen equipment manufacturers

1、 Requirement docking and scheme design phase

        Deep communication on customer needs

        Establish a dedicated project team to understand customer needs through online/offline meetings, including:

        Equipment usage (baking, steaming, cooling, etc.)

        Function customization (intelligent control, energy-saving module, special size)

        Material requirements (food grade stainless steel, high temperature resistant coating)

        Brand logo integration (logo carving, customized color matching)

        Provide industry case library references to assist clients in clarifying technical parameters and design directions.

        Technical feasibility assessment

        The engineering team analyzes requirements, evaluates production processes, costs, and cycles, and provides a feasibility report.

        Propose optimization suggestions and alternative solutions for special needs such as irregular structures and composite functions.

        Customized scheme design and confirmation

        3D modeling output equipment appearance and structural diagram, labeled with core parameters (power, capacity, size).

        Provide material samples, functional demonstration videos, and support customers to compare and select multiple solutions.

        Sign the Technical Agreement to clarify the design details and acceptance criteria.

2、 Manufacturing and Quality Control

        Flexible production scheduling

        Allocate dedicated production lines based on the urgency of orders, supporting small-scale trial production and large-scale customization.

        Real time synchronization of production progress, supporting remote supervision or on-site factory inspection by customers.

        Precision machining and process control

        Using laser cutting, CNC bending and other processes to ensure component accuracy (error ≤ 0.5mm).

        The key processes (welding, circuit assembly) are operated by technicians with over 10 years of experience.

        Whole process quality inspection

        Incoming inspection: Verify the thickness of stainless steel plates (such as 304/316L) and electrical component certification (CE/UL).

        Process testing: pressure testing (steam equipment), sealing testing (refrigeration unit).

        Finished product testing: 72 hour load operation test, and issuance of the "Factory Inspection Report".

3、 OEM Exclusive Service Highlights

        Intellectual Property Protection System

        Sign a confidentiality agreement (NDA), isolate the customer's exclusive production line, and ensure that the design scheme is not leaked.

        Support joint patent technology application and provide encrypted delivery of technical documents.

        Quick response mechanism

        Provide a preliminary design draft within 48 hours and support urgent production for urgent orders (delivery within 15 days at the earliest).

        Establish an after-sales technical hotline to respond to equipment debugging issues within 30 minutes.

        Value added service module

        Supporting solution: Provide equipment layout diagram and water and electricity parameter guidance manual.

        Brand packaging service: customized instruction manual, warranty card, integrated design of outer box brand logo.

        Iterative upgrade support: Reserve device interfaces and support later functional extensions (such as IoT access).

4、 Logistics delivery and after-sales service

        Customized packaging and transportation

        Double protection of shockproof wooden box and PE film, precision equipment is transported in constant temperature and humidity containers.

        Provide global logistics solutions (DDP/FOB) and support overseas installation guidance for equipment.

        Full lifecycle services

        Installation and debugging: Engineers provide on-site guidance, training on operating standards and daily maintenance.

        Warranty policy: Core components are covered by a 2-year warranty, and accessories are provided at lifetime cost price.

        Data based operation and maintenance: Connect to a remote monitoring system for devices to alert potential faults.

5、 Visualization of Service Process

        A [Requirements Communication] -->B [Scheme Design]

        B -->C [Contract Signing]

        C -->D [Production and Manufacturing]

        D -->E [Quality Inspection and Acceptance]

        E -->F [Logistics Delivery]

        F -->G [After sales Service]

        G -->H [Regular Follow up]

Core Value Proposition:

Through full process digital management, flexible manufacturing system, and deep collaborative development mode, we provide customers with one-stop OEM solutions from conceptual design to delivery, helping brands build differentiated competitiveness.